Find a Trainer

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Find a Trainer

There are many Licensed Trainers in Northern Ireland who are qualified to deliver the WorldHost customer service programmes in your area, either as open courses or via in-company training.

To find more about the WorldHost Trainers in your area please contact us:

Email worldhost@nitb.com
Tel: 028 9023 1221 (select option 2).

Find a Trainer

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Course:

Sector:

	Tracey Jeffery As previous Master Trainer for the NITB Welcome to Excellence suite of Programmes I can bring extensive customer service experience and an in depth understanding of the tourism and hospitality sectors in N I.
	Jean Haworth Over the last 10 years, I have delivered the Welcome to Excellence suite of Customer Service programmes to a large number of delegates across NI and have an excellent track record of tailoring programmes to meet the customer’s specific needs. My work ranged from training a few staff in small family run businesses to large numbers of staff in both the public and private sectors.
	Avril Downey I have extensive experience of delivering courses to a diverse range of voluntary, community, public and private sector organisations. Having delivered the Welcome to Excellence suite of courses for many years I am delighted to continue delivering customer service training through the WorldHost programmes.
	Clare Gibson I have been closely involved with “Welcome Host” since the Northern Ireland Tourist Board franchised it from Wales in 1995. I have delivered Welcome Host, Welcome Host Plus and Welcome All to a wide range of people and organisations, and have a comprehensive portfolio of testimonials from satisfied clients.
	Pat Jamison I promote a Person Centred approach to training by inspiring and motivating staff to want to excel. I enjoy the ‘hands on’ approach to get staff to recognise and develop their existing skills. I promote team skills; building confidence, teamwork and the sharing of best practice.
	Stephanie Berkeley I am currently Head of Marketing and PR for whowhatwherewhen W5, one of Ireland’s leading visitor attractions. I have been training W5 staff in the Welcome to Excellence programme for over six years and recently completed my training in World Host.
	Collette McCafferty Having begun my career in private sector tourism, I have been a tourism/ marketing lecturer for over 20 years. Working at Belfast Metropolitan College, I have extensive experience of delivering and managing a wide variety of tourism, marketing and customer service courses and modules at Levels from NVQ II to Postgraduate.
	Siofra O'Reilly Over 25 years experience of working in the hospitality, tourism and leisure industry as a trainer in a number of key skill areas and especially in customer care.

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Contact Us

To find out more about the WorldHost Trainers in your area please contact us:

Email worldhost@nitb.com
Tel: 028 9023 1221 (select option 2).

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