Over the next three years Northern Ireland will host an impressive series of events, celebrations and the launch of many amazing new visitor attractions. Approximately four million visitors will come here to visit the Titanic Belfast and Causeway Visitor Centres and they will come here to take part in exciting events such as the Derry~Londonderry UK City of Culture celebrations.
These events will put Northern Ireland in the global spotlight. They present a unique opportunity for businesses in tourism, hospitality, leisure and transport to showcase the best of Northern Ireland and to build repeat business by providing a warm welcome and impeccable customer service to our visitors.
To help businesses gain a competitive edge in this time of opportunity the Northern Ireland Tourist Board, the sector skills council People 1st, and the Department for Employment and Learning are working in close partnership to provide WorldHost customer service training in Northern Ireland.
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and will be used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup.
The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.