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Meet The Team

 

Tourism Northern Ireland and the sector skills council People 1st are working in close partnership to provide WorldHost customer service training in Northern Ireland.   

Ana McColgan

WorldHost Northern Ireland Master Trainer

Ana has over 15 years of experience in the design and delivery of customer service training programmes throughout Northern Ireland and the Republic of Ireland.  She is responsible for the delivery of WorldHost Train the Facilitator courses here. 

Ana McColgan 

Roisin McKee
Director for Northern Ireland, People 1st 

Roisin leads People 1st’s programme of work in Northern Ireland, to improve performance and productivity across tourism and the visitor economy through skills development. She works with businesses, providers and government to help ensure people working in the sector and those preparing to enter have the skills, knowledge and professionalism that employers need and value.

 Roisin McKee

Carolyn Boyd
Industry Development Manager, Tourism Northern Ireland

Carolyn is responsible for the delivery of Tourism NI’s Industry Development Programme in Northern Ireland, which aims to enhance the quality of the tourism experience here whilst growing the sustainability and profitability of local tourism providers through the provision of tailored support programmes.

 Carolyn Boyd

Louise McKinstry
Industry Development Officer, Tourism Northern Ireland

Louise has over 16 years of experience in the design and delivery of award winning staff development and customer service training programmes.  She is responsible for the adaptation of the WorldHost training programme here to meet the needs of the Northern Ireland industry.

 Louise McKinstry

Claire Pollitt
World Host Administrator, Tourism Northern Ireland

Claire is your personal point of contact for booking any of our world class training programmes. She can also be contacted about your training needs to specifically identify which programmes will best benefit your staff and your business.

 Claire Pollitt

Catherine Mawdesley
WorldHost Retail Administrator, People 1st

Catherine is your personal point of contact for booking any of our retail WorldHost training programmes (Principles of Customer Service – Retail and Sales Powered By Service). You can also contact Catherine about your training needs, to specifically identify which programmes will best benefit your staff and your retail business.

 Catherine Mawdesley

 

 

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Contact Us

For more information, please contact us:

Tel: 028 9023 1221 (Option 2)
Email:
worldhost@tourismni.com  

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