The Northern Ireland Tourist Board, the sector skills council People 1st, and the Department of Employment and Learning are working in close partnership to provide WorldHost customer service training in Northern Ireland.
Ana McColgan
WorldHost Northern Ireland Master Trainer
Ana has over 15 years of experience in the design and delivery of customer service training programmes throughout Northern Ireland and the Republic of Ireland. She is responsible for the delivery of WorldHost Train the Facilitator courses here.
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Roisin McKee
Northern Ireland Manager, People 1st
Roisin leads the development of the People 1st Training Company’s programmes in Northern Ireland. She works with businesses, providers and industry bodies to help shape and enhance the value of tourism and the hospitality sectors here through the skills and knowledge of people working within the industry.
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Carolyn Boyd
Industry Development Manager, Northern Ireland Tourist Board
Carolyn is responsible for the delivery of NITB’s Industry Development Programme in Northern Ireland, which aims to enhance the quality of the tourism experience here whilst growing the sustainability and profitability of local tourism providers through the provision of tailored support programmes.
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Louise McKinstry
Industry Development Officer, Northern Ireland Tourist Board
Louise has over 16 years of experience in the design and delivery of award winning staff development and customer service training programmes. She is responsible for the adaptation of the WorldHost training programme here to meet the needs of the Northern Ireland industry.
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Claire Pollitt
World Host Administrator, Northern Ireland Tourist Board
Claire is your personal point of contact for booking any of our world class training programmes. She can also be contacted about your training needs to specifically identify which programmes will best benefit your staff and your business.
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