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Find a Trainer

There are many Licensed Trainers in Northern Ireland who are qualified to deliver the WorldHost customer service programmes in your area, either as open courses or via in-company training.

To find more about the WorldHost Trainers in your area please contact us:

Email worldhost@nitb.com
Tel: 028 9023 1221 (select option 2).

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	Wendy Gallagher College I am currently employed as an Associate Lecturer based at Northern Regional College, Coleraine where I have been successfully delivering customer service training programmes in 'Welcome to Excellence' since 2007. I have a great passion for travel and tourism and am excited to be involved in the delivery of an internationally renowned programme such as World Host.
	Elaine Donaghy Independent I have a wealth of experience in a range of industries and a vast knowledge of the tourism offering in the Sperrins and NI as a whole. I can bring extensive customer care experiences from a range of quality environments. I have real passion and knowledge of tourism and am dedicated to ensuring that all visitors and tourists receive exceptional customer service.
	Anne McKinley College Independent I am a former lecturer in Business Studies at East Antrim Institute and spent 23 years delivering a range of programmes including Welcome Host the customer service programme to Travel and Tourism students.
	Emma Walsh College I have 18 years extensive experience of teaching of Customer Service in Colleges of Higher Education on Hospitality, Tourism, Aviation, Events and Leisure Courses .
	Clare Gibson Independent Clare Gibson was appointed the first Master Trainer when the Northern Ireland Tourist Board bought into the Welcome Host brand in 1995. She delivered all trainer training and oversaw the quality assurance of the programme. From 1998 until 2006 her company, Abbey Training Services managed the Welcome To Excellence programmes on behalf of NITB and the quality assurance aspects of the programme until 2008. Clare has delivered the complete portfolio of NITB programmes to a wide range of people and companies and has a comprehensive portfolio of testimonials from satisfied clients.
	Gerda Wilson College I am currently Assistant Head of School for Hospitality, Catering, Travel & Tourism within South Eastern Regional College (SERC) based in Lisburn. My role involves me managing a team of full time and part-time lecturers as well as production and training kitchens and the Linen Room Restaurant (80 seater restaurant).
	Jennifer McKeever In-house I feel strongly that improvements to the delivery of Customer Service can be a game-changer to the Northern Ireland economy and can make the most out of the opportunities that are in front of us in the next two years, particularly for the North West. We have a really unique offering to the visitor, we just have to make sure that they receive a welcome which is warm, welcoming and will keep them coming back.
	Tracey Jeffery Independent As previous Master Trainer for the NITB Welcome to Excellence suite of Programmes I can bring extensive customer service experience and an in depth understanding of the tourism and hospitality sectors in N I.

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Contact Us

To find out more about the WorldHost Trainers in your area please contact us:

Email worldhost@nitb.com
Tel: 028 9023 1221 (select option 2).

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