The customer was king as over 100 operators, businesses and stakeholders in the tourism industry took an NITB Masterclass in WorldHost customer service training.
The 'At Your Service – WorldHost One Year On' masterclass, which explored best practice through the eyes of local and global customer service champions, was designed to celebrate and maintain Northern Ireland's growing commitment to world-class customer service standards.
Three local businesses are among the first in Northern Ireland to gain national recognition for their commitment to customer service after being awarded WorldHost Recognised Business status.
Cherryville House in Portadown, Newforge House in Magheralin and Emma Reynolds Music in Lurgan received their awards after attending a two day WorldHost programme.
To receive more information on dates and venues for WorldHost courses register here...
Northern Ireland Tourist Board
St Anne's Court, 59 North Street
BELFAST, BT1 1NB
Tel +44 (0)28 9023 1221
Fax +44 (0)28 9024 0960
Textphone +44 (0)28 9044 1522