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Author: Created: 04 May 2012 14:27
Keeping you up-to-date with the latest happenings in WorldHost NI Training...
17 May 2016 09:18
A celebratory event for successful participants of a Tourism NI Year of Food and Drink training programme took place in Belfast last week, hosted by a high profile food critic and attended by around 50 people.

The WorldHost ‘Sales Powered by Service’ programme saw 80 industry professionals trained in customer service skills tailored specifically for the Year of Food and Drink and aimed ultimately at boosting businesses’ bottom line. Over 30 of the programme’s successful participants attended the celebratory lunch at The Merchant Hotel last Monday (9 May) to be presented with their certificates by Charles Campion. The leading food writer and critic addressed the gathering on the importance of food provenance and its added value to customer service, just one of the topics covered in the training.

Click here to read the full story


07 April 2016 10:30
8 voluntary service professionals in Greyabbey have joined an army of over one million WorldHost accredited service providers worldwide in committing to the delivery of world class customer service excellence in the village.

The 8 local men and women from Greyabbey Community Association, all successfully completed the globally renowned full day accredited WorldHost Principles of Customer Service training programme and personally signed individual commitments to delivering service excellence to visitors of Greyabbey. 

On completing the training, which was delivered by local Chartered Marketer and Licensed WorldHost trainer Christine Watson of Watson & Co. Chartered Marketing at Trinity Presbyterian church last week, Sue Newell, Chair of Greyabbey and District Community Association commented: 

“As volunteers we are as passionate about service standards as those in paid employment and are incredibly proud to have all achieved WorldHost certification. When visitors and potential visitors...
23 March 2016 09:01

Enterprise, Trade and Investment Minister Jonathan Bell has congratulated Glenarm on achieving WorldHost Village status.

The award is made to towns or villages where at least 25% of businesses have achieved WorldHost Recognition by delivering excellent customer service and which have trained 50% or more of their front-line staff using any of the WorldHost training programmes.

29 January 2016 12:21

WorldHost NI is very excited to announce that the new series of WorldHost film clips are now available for download from Tourism NI media library. These clips, which have all been filmed in Northern Ireland, showcase some of the very best of our local WorldHost Recognised Businesses.

These film clips have been designed, first and foremost, as training resources which we hope will add real value and relevance to the delivery of customer service training across the industry.

19 January 2016 12:51

Have you got what it takes to showcase our tastiest produce and sell NI as a foodie destination? Are you ready to make the most of Northern Ireland Year of Food & Drink 2016 for your business?

Whether you work behind the scenes in producing our acclaimed food and drink or serve directly on the front-line, this is a golden opportunity to develop the skills and knowledge that will really power sales in your business this year by highlighting the importance of local provenance. WorldHost Sales Powered by Service is a recognised and accredited training programme tailored specifically for Northern Ireland’s Year of Food and Drink 2016.

Download the flyer!

03 September 2015 08:32

WorldHost is a customer service training programme that was developed for the Northern Ireland market by Tourism NI and the Sector Skills Council, People1st.  The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries including tourism, hospitality, leisure, retail and passenger transport.

In early 2015 local businesses in the Gortin area saw the opportunity to achieve this recognised standard of customer service excellence for the village and promote quality customer service in the area which is popular with tourists. 

Image: Courtesy of Ulster Herald

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