A wedding planner at a top County Antrim spa resort has become the 10,000th trainee in the WorldHost customer service programme currently rolling out across the tourism industry.
Oliver Mort, whose job is to turn couples’ wedding dreams into reality, was one of 100 employees undergoing the WorldHost training at the award-winning Galgorm Resort and Spa.
Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training. Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.
As part of the City of Culture 2013, local businesses have signed up to the WorldHost Customer Service training programme, which offers the skills and competencies for front line staff, offering expertise in dealing with real customers. Over 3,500 people in Derry~Londonderry have participated in the programme which is substantially funded for employers by the Department for Employment and Learning. The city’s Skills Directorate along with the Mayor Cllr Martin Reilly, are now urging local businesses to embrace WorldHost to ensure Derry~Londonderry becomes the first WorldHost Destination City.
Cookstown leisure business The Ritz Cinema has achieved commendation for excellence in customer service by the Northern Ireland Tourist Board. Accredited WorldHost Ambassador for Northern Ireland Giles Conlon was presented with his WorldHost business certification by Minister Stephen Farry in front of an invited audience at Lough Neagh Discovery Centre on World Tourism Day.
Do we know much about the tourist attractions on our doorstep? We’re very good at visiting tourist attractions when we are on holiday but we are not so good at visiting what’s in our locality.
People from six local businesses recently took part in the WorldHost Customer Service Programme which included visits to the Irish Linen Centre in Lisburn and the Ulster Aviation Society at the Maze. WorldHost is an international customer service programme developed in Canada in 1985 and now used in over 17 countries around the world.
Historic self-catering accommodation Hanna’s Close near Kilkeel has become the latest organisation in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
Employment and Learning Minister Dr Stephen Farry today presented employees with Worldhost training accreditations at the Lough Neagh Discovery Centre, Oxford Island, Craigavon.
Up to 34 employees from a range of service and hospitality sectors received the award at an event organized by the Lough Neagh Partnership. The awards presentation event coincided with World Tourism Day.
The Mayor of Ballymoney Councillor John Finlay and recipients of World Host Customer Service certificates presented at Riada House on Wednesday night. The presentations followed a two-day programme facilitated by local World Host trainer, Jean Howarth and endorsed by Ballymoney Council.
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Northern Ireland Tourist Board
St Anne's Court, 59 North Street
BELFAST, BT1 1NB
Tel +44 (0)28 9023 1221
Fax +44 (0)28 9024 0960
Textphone +44 (0)28 9044 1522