POCS - Principles of Customer Service

AMB - Ambassador Workshop

CWD - Customers with Disabilties

SAC - Service Across Cultures

21st and 22nd May (POCS) and 28th and 29th May (AMB) - Ballymoney
Location: Ballymoney Council Offices, Riada House, 14 Charles St, Ballymoney BT53 6DZ
Includes a visit to the Ullan’s Centre Ballymoney to learn about the Ulster Scots Heritage and History. Experience a working museum and visitor centre and see hurling sticks being made. A visit to Sheans Horse Farm including a trip up Slieve an Orra mountain and the famous Dark Hedges.
Trainer: Jean Haworth

24th May (POCS) and 28th May (AMB) - Castlereagh
Location: Ivanhoe Hotel, 556 Saintfield Road, Carryduff, Castlereagh Borough Council, Belfast BT8 8EU (Free parking on site)
Includes a bus tour of Castlereagh and Parliament Buildings, Stormont and interactive activities at Battlefield Sports NI, Dundonald Ice Bowl Belfast and Jumping Clay at Hillmount
Trainer: Christine Watson

End of May (Dates to be confirmed) - Newtownards
Location: Scrabo Golf Club
Trainer: Tracey Jeffery

11th June (POCS) and 18th June (AMB) - Newry
Location: Mourne Country Hotel, Newry
Trainer: Lynda Willis

17th June (POCS) and 24th June (AMB) - Lisburn
Location: Island Arts Centre, Lisburn
Trainer: Lynda Willis

24th September (POCS) and 1st October (AMB) - Lisburn
Trainer: Lynda Willis

7th October (POCS) and 14th October (AMB) - Craigavon
Trainer: Lynda Willis

To book a place at an Open Programme, contact the trainer directly. Trainer profiles can be viewed here