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Principles of Customer Service

Participants in this full day course will gain invaluable skills and techniques that form the fundamentals of service professionalism.  They will be encouraged to take pride in what they do and the area of Northern Ireland in which they live and work.

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid 

Download the Delegate Information Leaflet here (PDF)

Booking Options

Option 1 - Open Programme

Individuals can attend an open Principles of Customer Service programme delivered by an independent WorldHost licensed trainer.

Option 2 - In Company Training

One of our Licensed Trainers can deliver the WorldHost Principles of Customer Service programme within your business. For more information please email

Option 3 – Train the Facilitator

A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme.  Once licensed, your in-house trainer can deliver the WorldHost programme and can purchase training materials and certificates directly from Tourism NI.  For more information please see Become a Licensed Facilitator.

Please see Programme Pricing for price information.

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