Participants in this full day course will gain invaluable skills and techniques that form the fundamentals of service professionalism. They will be encouraged to take pride in what they do and the area of Northern Ireland in which they live and work.
- Welcoming people skills
- What forms a first impression?
- Why should I handle customer concerns?
- The communications process
- Effective listening
- Visitor needs
- The Value of Tourism
- Personalised key commitments
- Topics to avoid
Download the Delegate Information Leaflet here (PDF)
Individuals can attend an open Principles of Customer Service programme delivered by an independent WorldHost licensed trainer.
Option 2 - In Company Training
One of our Licensed Trainers can deliver the WorldHost Principles of Customer Service programme within your business.
A business or organisation can arrange for its own trainers to attend our Train the Facilitator programme. Once licensed, your in-house trainer can deliver the WorldHost programme and can purchase training materials and certificates directly from NITB. For more information please see Become a Licensed Facilitator.
If you are currently employed in a private sector organisation in Northern Ireland within the tourism, hospitality, travel, passenger transport and retail sectors and your company employs fewer than 250 employees then you could be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training. Please see Programme Pricing for more information.