Department for Employment and Learning Funded WorldHost Training Package
If you are currently employed in a private sector organisation in Northern Ireland within the tourism, hospitality, travel, passenger transport and retail sectors and your company employs fewer than 250 employees then you could be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training.
The Department for Employment in Learning in Northern Ireland is providing funding support to individuals and companies that meet the eligibility above.
Under this scheme, applicants can receive the following:
- Principles of Customer Service course and the Ambassador Workshop within a two-day programme. Detailed knowledge of the tourism product in Northern Ireland and within your specific tourism destination, including a familiarisation visit (either a walking or bus tour depending on the region)
- Customers With Disabilities - half day
- Service Across Cultures - half day
- Principles of Supervising Customer Service Performance (Level 3) - one and a half days
- All programme training materials, WorldHost Certificates and pin badges
- A Vocationally Relevant Qualification on completion of the programme
Under the Department for Employment and Learning funding package the costs to employers are:
- Principles of Customer Service and the Ambassador Workshop - £20 (The full price of this option is £190)
- Customers With Disabilities - £20
- Service Across Cultures - £20
- Principles of Supervising Customer Service Performance (Level 3) - £30
WorldHost Standard Fees
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Open Programme
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In Company Training
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Principles of
Customer Service
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£85*
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£895* (up to 15 delegates)
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Ambassador
Workshop
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£60*
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£650* (up to 15 delegates)
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Customers with Disabilities
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£60*
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Service Across Cultures
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£60*
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The above price includes trainer fees and packs only, not room hire or lunch.
For more information on the next available course or for more information on the above funding criteria, please contact us:
Tel: 028 9023 1221 (Option 2)
Email: worldhost@nitb.com
* The above prices will include the delegates WorldHost training materials and WorldHost Certificate. All fees are exclusive of VAT. Awarding organisation fees and material delivery charges are additional.