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Service Across Cultures

Our WorldHost Service Across Cultures programme will increase your staff’s awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from overseas.

Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers alike.

We will give your staff tips and techniques to help them provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon. We’ll get them to think about their own cultural background too, and how that shapes their perception of others.

This programme is also great for improving internal customer service – especially in businesses that employ people from a wide range of nationalities and backgrounds. Businesses who have used this programme have reported better communication, understanding and working relationships within their own teams.

Course Content

  • The importance of overseas tourism to your business
  • How their own culture and traditions can affect their view of others, and how to avoid making assumptions
  • Common myths about some of the UK’s biggest overseas markets – and the truth behind them
  • Tips and techniques to help them communicate with customers if there is a language barrier
  • How to become a ‘people to people ambassador’

Booking Options

Option 1 - Open Programmes

Individuals can attend an open Service Across Cultures course delivered by an independent WorldHost licensed trainer.

Option 2 - In company Training

One of our Licensed Trainers can deliver the WorldHost Service Across Cultures course within your business. For more information please email WorldHost@tourismni.com.

Option 3 - Train the Facilitator

A business or organisation can arrange for its own trainers to attend the Train the Facilitator programme. Once licensed, your in-house trainer can deliver the WorldHost programme and can purchase training materials and certificates directly from Tourism NI.

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